Our team puts aside time especially for you and we would like to ask that you arrive for your scheduled appointments in a timely fashion. If you are running a few minutes behind, please call us at 587-290-1015 to let us know. 

We require 48 hours advanced notice for cancelling or changing appointments. This is so your stylist has the opportunity to fill your spot and make efficient use of their time behind the chair. 

We send out SMS reminders as well as e-mail reminders 72 hours before your appointments to allow you time to get back to us if anything comes up. Let us know if you aren't receiving these confirmations properly and we will fix the issue. 

Failure to comply with this will result in 50 percent of your service being charged for the time set aside for you and for lost opportunity.

Thank you for respecting our policy and our team at Elixir Hair Studio.